Welcome to Premium Services (“we,” “us,” or “our”), a division of Neaty LLC. These Terms & Conditions (“Terms”) govern your use of our website (premium-services.xyz) and our IT services (“Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Services.
1. Acceptance of Terms
By purchasing or using our IT Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. We reserve the right to modify these Terms at any time, and any changes will be effective immediately upon posting on our website. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.
2. Description of Services
We offer technical Windows IT consulting services, specializing in system configuration, security setup, and optimization for small and medium businesses. Our Services focus on practical, deliverable solutions as detailed in our plans on our website, ensuring stable and low-risk IT support.
3. Eligibility
You must be at least 18 years old or have legal parental or guardian consent to use our Services. By using our Services, you represent that you have the legal authority to enter into this agreement and are not prohibited from receiving Services under applicable laws.
4. Payment and Billing
- Pricing: All prices are fixed for the duration of each plan and designed to minimize disputes, ensuring low-risk transactions for our clients and payment processors.
- Payment Methods: Payments are processed securely through Stripe or PayPal. You agree to provide accurate billing information and authorize us to charge your chosen payment method for the Services.
- Plan Charges: You will be charged according to the duration and terms of the plan you select. You can cancel your plan at any time by contacting us, with cancellation effective at the end of the current plan period.
- Refunds: Refunds are available only for cancellations made at least 24 hours before a scheduled service, with no exceptions. No refunds or chargebacks will be issued for Services delivered as agreed, and we actively monitor and prevent chargeback disputes to maintain a low-risk profile with payment processors.
5. Cancellation and Rescheduling
- You may cancel or reschedule a service up to 24 hours before the scheduled start time, after which cancellations or rescheduling will result in forfeiture of the payment to prevent abuse and ensure low-risk operations. We actively monitor cancellation patterns to minimize disputes.
- We reserve the right to cancel or reschedule services due to unforeseen circumstances, with at least 24 hours’ notice provided to you, ensuring transparency and minimizing client impact.
- We reserve the right to cancel or reschedule services due to unforeseen circumstances, with reasonable notice provided to you.
6. Intellectual Property
All content, materials, and techniques provided during our IT consultations remain our intellectual property or that of our licensors. You may use these materials solely for your internal business purposes as part of the Services, but you may not reproduce, distribute, or sell them without our written consent.
7. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services, including lost profits, data, or business opportunities. Our total liability for any claim related to the Services shall not exceed the amount you paid for the plan giving rise to the claim.
8. Indemnification
You agree to indemnify, defend, and hold harmless Premium Services, its affiliates, and employees from any claims, damages, or liabilities arising from your use of our Services, your violation of these Terms, or your infringement of any third-party rights.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of New Mexico, USA. Any disputes arising from these Terms or the Services shall be resolved through arbitration in Albuquerque, New Mexico, or in the appropriate courts of New Mexico, as applicable.
10. Privacy
We respect your privacy and handle your personal information in accordance with our Privacy Policy, available on our website. By using our Services, you consent to the collection and use of your data as described therein.
11. Termination
We may terminate or suspend your access to the Services at any time, with or without cause, if you violate these Terms or if we deem it necessary for legal or operational reasons. Upon termination, you will lose access to any remaining Services, with no refund unless required by law.
12. Contact Us
If you have questions or concerns about these Terms, please contact us at:
- Email: [email protected]
- Address: 2105 Vista Oeste, Albuquerque, NM 87120, USA
13. Miscellaneous
These Terms constitute the entire agreement between you and Premium Services regarding the Services. If any provision is found invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision does not waive our right to do so later.